Travis Lootawan is well-versed in customer service, having worked directly with customers, and performed numerous customer transactions, over the course of his career.
Formerly the General Manager of Richmond Hill’s Level Ultra Lounge/Restaurant, Lootawan has come to understand and appreciate not just how the customer experience plays into the overall success of an organization, but those elements which are so crucial to delivering great service time and again.
As Travis Lootawan knows, such key elements to great customer service include:
Patience
The importance of patience, particularly when working with frustrated customers, cannot be overstated.
The importance of patience, particularly when working with frustrated customers, cannot be overstated.
Communication
Active listening, and the ability to quickly communicate and convey solutions, is one of the best skills to have in the customer-facing sector.
Active listening, and the ability to quickly communicate and convey solutions, is one of the best skills to have in the customer-facing sector.
Responsiveness
Paying close attention to the issues a customer is experiencing, and making a sincere effort to find resolution to those issues, demonstrates the value you place in their business and their experience
Paying close attention to the issues a customer is experiencing, and making a sincere effort to find resolution to those issues, demonstrates the value you place in their business and their experience
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